SOTOBRIDGE Return & Refund Policy
Customer satisfaction is our priority.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is unused
- The item is unwashed
- Original tags remain attached
- Original packaging is included
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized products
- Items showing signs of wear or damage caused by the customer
Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact us within 7 days of delivery with photos of the issue.
Refund Process
After we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method.
- Original shipping fees are non-refundable unless the error was ours.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Contact
For return requests:
Email: sotobridge@sotobridge.shop